We've been using High Cotton from day one. When we started our business, we had to deal with a lot of technical problems. With High Cotton, the collection letter end of the business really took care of itself. There were no glitches, no problems—we put the collection letter system into place and things just worked for us! It allowed us to spend the rest of our quality time doing the things we needed to do to get the rest of our business working.

The home improvement industry is fast moving and constantly changing. High Cotton is very responsive to our needs and offers appropriate and innovative solutions. We recently changed the format of our collection letter and were having to search through hundreds of copies to find specific ones. High Cotton put these together for us in an alpha sort order and now we're even looking at a CD platform where we can build a database. It's good to see these kinds of things happen for us. As we look forward, there are specific technology solutions High Cotton offers that we can benefit from.

Today, whenever we have any issues, if we want to change something about our collection letter—anything that we want to do—we have a great customer service contact at High Cotton. He is always there to respond to us quickly."